My recommendation is that the points in the csr report should be filled in more critically and in more detail.
They listed their key figures but without a comment. It is good that they even showed the negative figures but they need to explain why their facts and figures are good or bad and also what they want to do about it.
When it comes to the relevant material aspects: they only shown as a list and ranked by high and low relevance according to the impact of ÖBB. This should be revised.
The report would gain more user orientation with stakeholder engagement covered mistakes or development information which lead to learning processes for behavioral actions and thinking.
It would be a good approach to show the intertwined aspects of the present strategy and future goals. The use of field of actions and strategic parameters in combination with Sustainable Development Goals (SDG) and the Agenda 2030 are already a solid starting point. Nevertheless, they could be further elaborated in their connection to stakeholders.
In order to attract more people and to elevate the level of comprehension, OEBB needs to work on an online version of its CSR report.